The Michelli Experience

The Michelli Experience

Guest interview with Samantha Hillion-Burns

This week’s guest is Samantha Burns. Sam is the Founder and Director of Brilliance and is...

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What\'s Value Got to Do With It | Team Member and Customer Experience Value

How do you create value for team members and customers? In Stronger Through Adversity, Amir Dan...

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Guest interview with Gary Bagley

Gary Bagley is the Executive Director of New York Cares, New York City’s largest provider...

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Make it Simpler & Less Cluttered

According to retired four-star general Colin Powell, “Great leaders are almost always great...

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Faster into the Future | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic World

Racecar driver Mario Andretti once said that “if everything seems under control you are not...

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How Customer Behavior has FOREVER Changed!

Joseph will be discussing recent research from Accenture and Bain & Co. regarding shifts in...

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Emotion Drives Memory | How to Deliver Memorable Experiences in a Pandemic and Post-Pandemic World

\"Our memory is enhanced by the emotion attending the event. The more intense the feelings, the...

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Deliver Memorable Internal and External Customer Experiences in a Pandemic & Post-Pandemic World

Brian Solis observed, \"Each business is a victim of Digital Darwinism, the evolution of consumer...

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Guest interview with Eric Farone, Improv Teacher

This week my guest is Eric Farone. Eric is the Co-Founder and Artistic Director at Bovine...

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How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed

Many of my clients ask what they need to do to engage team members and customers well-past the...

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Creating Emotional Value

Joseph Michelli explores the increased importance of emotional value creation for employee and...

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The Gifts of the Pandemic | Stronger Through Customer Experience Elevation

"My humanity is bound up in yours, for we can only be human together." Those are the words of...

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Guest interview with Tracy Grammer

This week's guest is Tracy Grammer. Tracy rose to acclaim in the late 1990s as half of the...

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The Gifts of the Pandemic | Stronger Through Gratitude

It’s easy to remember a time when someone failed to acknowledge our contribution. However,...

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Guest interview with Suzanne Tulien

This week's guest is Suzanne Tulien. Suzanne is a Brand Clarity Expert, author, and speaker...

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The Gifts of the Pandemic | Stronger Through Purpose

The indoor roller coaster ride, Space Mountain, at Disney World lasts 2 minutes and 30 seconds,...

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Guest interview with Brad Montgomery

This week's guest is Brad Montgomery. Brad teaches people how to use emotional & social to...

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The Gifts of the Pandemic | Stronger Through Adaptivity

This is the fourth post in my series titled The Gifts of the Pandemic. So far in this series,...

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Guest interview with Sarah B. Anderson

Sarah is the author of The Space Between Us: How Jesus Teaches Us to Live Together When Politics...

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The Gifts of the Pandemic | Stronger Through Empathy

For me, empathy is best exemplified by neuroscientific research, which shows when we observe the...

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