The Evolving Concept of “Trust” in Banking and Payments
In this episode, Mzukisi Rusi, VP Customer Success at Entersek, speaks on The Evolving Concept of...
14:09
Banking Customers Demand More Security — but Not at Expense of UX
When accessing their digital financial accounts, customers want to have a choice of channels and...
17:29
Banks Use Data, Deep Pockets and Trust to Prep BNPL Entry
Having watched FinTechs successfully launch BNPL products and services, i2C’s Ava Kelly said that...
18:27
Risk-Based Authentication Can Improve CX, Cement Loyalty
Andries Maritz, product manager at Entersekt, told PYMNTS in a recent podcast that traditional...
16:05
Responding to ‘Pandemic Fatigue,’ Companies Lead With Empathy
With no end to the pandemic insight, companies are seeking new ways to inspire employees. Richard...
16:52
Credit Unions Can Leverage ‘Built-In’ Trust to Craft Digital Road Maps
The competitive landscape is heating up for credit unions, but Tiffany Doty, senior VP of client...
15:38
PayPal Focuses on Trust, Choice, Ease, Streamlined Approvals to Fight Foul-Ups at Checkout
Streamlining and simplifying the checkout experience online and off is an industrywide obsession....
23:34
Set to Roll Out Next Year, New Authentication Protocol Sets Stage for a Passwordless Future
In October 2022 the payments industry sunsets the 3D Secure (3DS) protocol from the early 2000s,...
24:29
Metaverse Will Need Its Own INTERPOL as Payments Cross Seamlessly Between Virtual, Real Worlds
The real world needs policing, and so will the metaverse as it starts to take shape. The...
19:52
Set to Roll Out Next Year, New Authentication Protocol Sets Stage for a Passwordless Future
In October 2022 the payments industry sunsets the 3D Secure (3DS) protocol from the early 2000s,...
26:59
To Re-engage Existing Members, CUs Must Digitalize Products, Services and Support
Credit unions are expanding their digital services while continuing to offer omnichannel support....
18:21
For SMBs, Build vs Buy Debate Warrants a Look at the Tech Stack
Amid the great digital shift, everyone’s competing against Amazon. Brandon Gell, CEO and...
17:42
For Subscription Businesses, Fewer Failed Payments Means Better Customer Acquisition and Retention
With fewer first-time users signing up for new subscriptions, customer retention is more...
11:08
PayPal Recognizes Vital Role of Software Developers in Connected Economy Creation
With all the attention paid to consumer-facing aspects of the connected economy, unseen software...
26:27
Going Digital, But Staying Personal, Means Customer Considerations Must Come First
As credit unions strive to transform themselves for a digital-first world, CO-OP Chief...
18:31
Afterpay Says BNPL Provides New Insights Into Consumer Behavior
With millions of consumers using BNPL in-store and online, Zahir Khoja, general manager of North...
11:18
With 80% of Data Breaches Involving Passwords, Their Retirement Cannot Happen Soon Enough
Passwords are broken – hard to manage and no help at all when it comes to protecting consumers....
12:42
Worldpay: B2B Payments Will Digitally Transform to Look More Like B2C Commerce
B2B payments are moving away from paper checks and invoices and toward a B2C-like experience,...
12:28
Digitizing the Cash Application Process Reduces Supplier DSOs by 30%, Improves Cash Flow
Buyers are still paying suppliers with paper checks, though payments are becoming increasingly...
17:29
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