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How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization
  • 18/10/2019
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How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization

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Descripción de How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization

In today's episode, I chat with Curt Balara, Chief Customer Officer at Bel Brands about his role as a leader for a B2B2C company. As CCO, Curt has a holistic leadership position over the sales and customer department, focusing on earning the right to organic, sustainable growth. Curt and I chat about how essential it is for the consumer packaged goods industry to become more customer-centric. He shares tactics and strategies that impact his approach to customer experience both internally and externally.

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